Products - Warranty - Online Warranty Registration

MONEY BACK GUARANTEE

The Litebook Company Ltd. ("Litebook") offers a SIXTY (60) day money-back guarantee on all Litebook® light therapy products, effective from the date of purchase. [Money back guarantee policy on other Litebook® products varies; see below.] This guarantee is subject to the condition that the light therapy product has not been subjected to unauthorized repair or abuse, and that ALL original components are returned in the original packaging.

RETURNS ARE TO BE MADE TO THE ORIGINAL PLACE OF PURCHASE (retail store, online retailer, etc.). If a unit was purchased directly from The Litebook Company Ltd., please contact Litebook by telephone, toll-free in North America @ 1-877-723-5483 or worldwide @ 1-403-504-1533 for instructions prior to returning the unit for refund. All products must be received and inspected by Litebook prior to issuing a refund.

MONEY-BACK GUARANTEE - OTHER PRODUCTS:

Litebook® NIGHT LIGHT: 30-day money-back guarantee, effective from the date of purchase.

Litebook® SLEEP MASK: Due to hygiene reasons, this product is not eligible for a return guarantee.

NOTE: Money-back guarantee applies ONLY to the actual purchase price paid for any Litebook product; SHIPPING AND HANDLING COSTS ARE NOT REFUNDABLE.

The Litebook Company Ltd. ("Litebook") warrants, subject to the conditions set forth below, that should any Litebook LIGHT THERAPY PRODUCT be defective by reason of improper workmanship or material during the specified warranty period, Litebook will repair the same effecting all necessary parts replacements, without charge for either parts or labour. The warranty period is as follows:

1. Labour: TWO (2) Years from the date of original purchase.
2. Parts: TWO (2) Years from the date or original purchase.

Litebook further warrants, subject to the conditions set forth below, that should any Litebook LIGHT-BLOCKING GLASSES be defective by reason of improper workmanship or material during the specified warranty period, Litebook will replace the same without charge. The warranty period is as follows:

1. LENS : ONE (1) Year from the date of original purchase.
2. FRAME: LIFETIME of product.

Litebook further warrants, subject to the conditions set forth below, that should any Litebook ACCESSORY (SLEEP MASK, L.E.D. NIGHT LIGHT, ETC.) be defective by reason of improper workmanship or material during the specified warranty period, Litebook will replace the same without charge. The warranty period is as follows:

1. SLEEP MASK: ONE (1) Year from the date of original purchase.
2. L.E.D. NIGHT LIGHT:  ONE (1) Year from the date of original purchase. 

Conditions

1. Unauthorized Repair, Abuse, Etc.: The unit must not have been previously altered, modified, repaired or serviced by anyone other than The Litebook Company Ltd. The serial number on the unit must not have been altered or removed. The unit must not have been subject to accident, misuse, abuse, or operated contrary to the instructions contained in the Owner's Guide. Should the unit be used for commercial purposes or rental, Litebook's standard warranty shall not apply and be voided.

2. Proper Delivery: Before returning the unit for repair or replacement, please contact Litebook by telephone, toll-free in North America @ 1-877-723-5483 or worldwide @ 1-403-504-1533 for a Return Authorization Number and shipping instructions. The unit must be shipped to The Litebook Company Ltd. in either its original package or similar package affording an equal degree of protection and with instructions indicating an address to which the repaired unit must be returned. Defective accessories should be returned to Litebook as a separate repair item. The repaired unit or accessory will be returned to customer freight prepaid. Service inquiries should be directed to the above telephone numbers.

REPLACEMENT POLICY: Prior to a replacement unit being shipped, a credit card number will be required to ensure defective products are returned to The Litebook Company Ltd. If the defective product is not returned within 2 weeks of delivery of the replacement, the customer's credit card will be charged for the cost of the replacement unit.

3. Proof of Date of Purchase: This warranty applies to the product from the original date of purchase. Therefore, the owner must furnish proof of original purchase with either invoice or receipt.

EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, LITEBOOK EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, AND WHETHER ARISING BY LAW, STATUTE, BY COURSE OF DEALINGS OR USAGE OF TRADE, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABLE QUALITY AND FITNESS FOR A PARTICULAR PURPOSE. UNDER NO CIRCUMSTANCES SHALL LITEBOOK BE LIABLE FOR AN AMOUNT GREATER THAN THE ACTUAL PURCHASE PRICE OF THE UNIT OR FOR ANY SPECIAL. INCIDENTAL OR CONSEQUENTIAL DAMAGES SUSTAINED IN CONNECTION WITH SAID UNIT AND LITEBOOK NEITHER ASSUMES NOR AUTHORIZES ANY REPRESENTATIVE OR OTHER PERSON TO ASSUME FOR IT ANY OBLIGATION OR LIABILITY OTHER THAN AS IS EXPRESSLY SET FORTH HEREIN.

Warranty Registration